This means the information that you provide to us when you complete your order.
How we use your name & contact details | Why? |
Deliver your purchases to you |
We’ve got to do this to perform our contract with you |
Send you service messages by text, e-mail, such as order updates |
We do this to perform our contract with you (so you can tell when your order is coming) |
Sending you information by email, SMS, or post, about our new products and services |
To keep you up to date. We only send this with your permission and you can opt out any time. |
Fraud prevention and detection |
To prevent and detect fraud against either you or Contrado Imaging – unfortunate but essential |
To show you Contrado Imaging adverts as you browse the web |
So you can see our latest products and deals |
Finding out what you - and other customers - like |
To ensure we are giving you what you want and to stay ahead of the competition |
How we use your payment information | Why? |
To take payment and give refunds |
We’ve got to do this to perform our contract with you |
For fraud prevention and detection |
To prevent and detect fraud against either you or Contrado Imaging – unfortunate but essential |
How we use your contact history | Why? |
To provide customer service and support |
We’ve got to do this to perform our contract with you and to provide our best service |
To train our staff |
So that when you contact us, you get the best possible customer service |
How we use your purchase history and saved items | Why? |
To sell you things |
We’ve got to do this to perform our contract with you |
To provide customer service and support and to handle returns |
We’ve got to do this to perform our contract with you |
To find out what you - and other customers - like |
To ensure we are giving you what you want and to stay ahead of the competition |
This means the information you give us when you browse our site, including your IP address and device type and - if you choose to share it with us - your location data, as well as how you use our website.
How we use information about your phone or laptop, and how you use our website | Why? |
To improve our website and set default options for you (such as language/currency) |
To give you the best possible shopping experience |
To protect our website |
To prevent and detect fraud against either you or Contrado Imaging – unfortunate but essential and to meet our legal obligations about looking after your data |
How we use information from accounts you link to us | Why? |
To enable you to upload files, log into our website simply and easily without having to create a specific account |
To make it easier for you to use Contrado Imaging sites and purchase those items you want |
To provide product recommendations |
So that you can quickly spot relevant things |
This means information that you give when you fill out a survey, use a promotion or enter a competition.
How we use your responses to surveys, competitions and promotions | Why? |
To run the survey, competition or promotion |
We’ve got to do this to perform our contract with you |
You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from Contrado Imaging, and you are unlikely to receive our optimal overall customer experience.
We also anonymise and aggregate analytical information (so that it doesn’t identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services.
We may provide third parties with aggregated but anonymised information and web analytics about our customers and, before we do so, we will make sure that it does not identify you.
If you contact us via e-mail or via the contact form on our website, by fax or by telephone, the data you have provided (e.g. your email address, name, phone number and possibly other data) will be saved with our customer service web host for a period of 90 days. This is so that we can answer your questions or to process your requests. Our customer service web host is not able to use or monetise your data at any point.
We are working closely with all companies and service providers to ensure that our privacy policy and your data are always protected.
We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.
Like many companies, we target Contrado Imaging banners and ads to you when you are on other websites. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.
The banners and ads you see will be based on information we hold about you, or your previous use of Contrado Imaging (for example, your search history, and the content you read on Contrado Imaging websites) or on Contrado Imaging banners or ads you have previously clicked on.
We’ll hold on to your information for as long as you have your account, or if it is needed to be able to provide the services to you, or (in the case of any contact you may have with our customer care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.
You have a lot of rights relating to your personal information:
If you want to exercise your rights, if you have a complaint or if you just have questions, please contact us.
We use cookies on our websites.
Cookie | Description |
---|---|
ASP.NET_SessionId |
ASP session cookie. We use Microsoft's ASP .NET technology to develop our website and this cookie is part of it. You can find more information about it on Microsoft's website: Visit the Microsoft website |
cuplphotos |
This cookie remembers if you visited our site previously and remembers your uploaded photo gallery. |
customer.visit |
This cookie remembers your previous visit. Expires: 2 months from last visit |
designInfo, optInfo |
If you haven't used our website before or for certain time we will show you useful information to help you design your personalised product. Expires: 7 days |
treeview |
Preserves the state of site navigation |
Alongside our cookies, we also use 3rd party cookies from other websites such as social networks and web analytics/reporting. You can find information on what 3rd party cookies we use and how we use them below:
Cookie | Description |
---|---|
_utma, _utmb, _utmc, _utmz |
Google Analytics cookies used to collect anonymous information about our visitors. We use it to improve your shopping experience and develop our products and services |
datr, lu, s, act, p, c_user, csm, xs, presence, sub |
www.facebook.com cookies used to connect our services with your Facebook account at your permission |
NID, PREF, HSID, SSID, APISID, SAPISID, ULS, SID, BEAT, ULS |
plusone.google.com cookies used by Google Plus social networks |
guest_id, k, _twitter_sess |
platform.twitter.com cookies used by Twitter website |
_pinterest_sess |
pinterest.com cookie used by Pinterest website |
Awin |
Awin manages a network for affiliate marketing, where it stores cookies on the devices of users who visit or engage with websites or other online products offered by advertisers and publishers partnered with Awin. This practice is fundamental to our platform's functionality. |
You can contact our privacy team by dropping us a line at dataprotection@contrado.com or else through the contact form via the Contact page on any Contrado Imaging website. Alternatively, if you’d prefer, you can write to us at:
Contrado Imaging Limited
Unit 6 Space Business Park
Abbey Road
Park Royal
London
NW10 7SU
UK
V.100000009 10/Jul/2024