Payment

Payment

• Payment Providers

  At Contrado we have three payment providers: PayPal and Klarna. These are the only payment systems we use.

  
  

  Klarna transaction reference is alphanumeric eg 1XYZA987

  PaypalTransaction numbers are currently made of 17 digits only such as 45L000000Z0000000

  
  

• How to Pay with PayPal and Klarna?

  PayPal
  
  
  When you click on your basket you will have the yellow PayPal Checkout option. You will then be asked to login to PayPal or pay as a guest.
  
  

  Klarna

  Klarna is also available. They are a Swedish payment service provider who take end-to-end responsibility for your payment. They support 35 million consumers worldwide in over 50 000 e-stores and very safe to use. Their Customer Service team is available to answer questions at 020 300 50 833 or 08081893333 Monday - Friday 9.00 AM - 9.00 PM & Saturday - Sunday 9.00 AM - 6.00 PM.

• My Debit / Credit Card is Not Working

  If the payment does not process, we advise you to check the following:

  
  
  • That your billing address is accurate
  • That your card is accepted on our page
  • That your bank allows you to make purchases online
  • That you need to inform your bank that you are making an online purchase
  • That you have the eligible funds for the payment

  If the payment continues to be denied you can try using your PayPal account.

• Funds Were Taken From My Account

  If your order has not been confirmed and you have received a billing email with transaction number, please provider us with your transaction number and pre-order number.

  • Paypal Transaction numbers are made of 17 digits only such as 45L000000Z0000000
  • Klarna Transaction refs are alphanumeric such as 1XYZA987

• Bank Transfer & PO Orders

  We accept bank transfers and PO orders. Please provider us, via chat or email, with the pre-order number (basket I.D). We will then send you a Pro-Forma Invoice to arrange payment. Once you have sent the transfer, simply send us a payment confirmation.